Vorsprung Suspension offers a range of engineered suspension upgrade systems, as well as suspension servicing, tuning, sales and repairs. Locally based in Whistler, B.C, we are uniquely able to offer visiting riders unparalleled turnaround times as well as one-of-a-kind service, to ensure that you can make the most of your riding vacation. We also cater to an international market, servicing and tuning forks, shocks and dropper posts that are mailed in from across Canada, USA and around the world.
Book a Service Appointment
1. Book an Appointment
We like to minimise your downtime with our appointment-based servicing. We aim for same-day turnaround, which means bringing your fork, shock or dropper post in at 8am in the morning, and getting it back by 4pm the same day of the booking.
For mailed in components, please book for the day it is scheduled to arrive. No worries if it arrives late, we can reshuffle our calendar.
2. Submit your items
Drop off your items to us at 8am on the day of the booking.
Please ensure fork/shock/dropper are off the bike. If you don't feel comfortable removing these from your bike we are more than happy to do it for you for an additonal fee. More details below.
3. Receive your items
We will send you an invoice when the job is complete and your items are ready to be picked up.
For mailed in components, the return shipping cost is added to the final invoice. We typically need 24-48 hours between receiving your items and having them back in the courier's hands en route to you (see below for more info).
Book Now
Pricing & Charges - Hit the button above to see standard service pricing for your forks, shocks and dropper posts. If you're not sure which item applies to you, or if your part isn't listed, shoot us an email or call us for a quote.
Please note additional fees apply if we have to remove/reinstall your fork, shock and/or seatpost from the bike:
• $21 for fork
• $10.50 for shock
• $15 for externally routed dropper post
• $25 for stealth post
Extra fees may apply for difficult to remove items, such as seized bolts and frames that require excessive disassembly such as Giant, Rocky Mountain, Canyon etc.
1. LET US KNOW - Please let us know your items are coming by emailing us first.
2. PACKAGE YOUR ITEMS SECURELY - We can't take responsibility for damage that occurs in shipping from you to us (we do however take responsibility for it if it occurs on the way back from us to you). Please make sure your name, contact details and return shipping address are clearly marked on the box or on an included note. We don't need the full details of the work you'd like done if you've already emailed us about it, we will refer to any email exchange we've had with you and contact you if we have any questions.
3. POST TO THIS ADDRESS:
Vorsprung Suspension
#18-1005 Alpha Lake Rd
Whistler, BC
V8E 0H5
Canada
- Most couriers are acceptable, as is the postal service (Canada Post, USPS etc).
Please put your name clearly on the outside of the box. We do not have time to go through emails trying to match postage addresses or tracking numbers to bookings.
4. EMAIL US THE TRACKING NUMBER - We will check the tracking number and adjust our calendar accordingly if there are delays.
1. LET US KNOW - Please let us know your items are coming by emailing us first.
2. PACKAGE YOUR ITEMS SECURELY - We can't take responsibility for damage that occurs in shipping from you to us (we do however take responsibility for it if it occurs on the way back from us to you). Please make sure your name, contact details and return shipping address are clearly marked on the box or on an included note. We don't need the full details of the work you'd like done if you've already emailed us about it, we will refer to any email exchange we've had with you and contact you if we have any questions.
3. SELECT CARRIER - Do not use FedEx for international shipments. They are not capable of working out what a temporary import is, and they are also not capable of telling us whether there will be import duties at the the time of delivery, which slows things down by weeks. Items shipped to us via FedEx will not be accepted for delivery at the door. Most couriers are acceptable (UPS, PUROLATOR), as is the postal service (Canada Post, USPS etc).
4. PACKAGE INSTRUCTIONS - Please make sure the package is clearly marked with "TEMPORARY IMPORT FOR WARRANTY/REPAIR/RETURN", not as "merchandise" or "sale of goods". Depending on the carrier, there may be a tick box on the shipping label, or you may have to write it somewhere in a "Reason for Import" box. If in doubt as to where to specify this, ask your shipping carrier.
5. DECLARE COMMERCIAL VALUE AT 0 OR $1 - Please ensure commercial value is listed at zero (or $1 if your carrier will not accept a zero value). If these instructions are not followed, we will get hit with import duties which we will have to pass on to you.
6. INSURANCE - Insurance is optional, but please double check with your carrier that the insured value is not interpreted as the commercial value. As a general rule we don't recommend insuring the items for this reason, but it is your choice - once again, we cannot take responsibility for anything damaged in transit to us. It is also worth noting that most shipping companies' version of "insurance" covers virtually nothing.
7. POST TO THIS ADDRESS:
Vorsprung Suspension
#18-1005 Alpha Lake Rd
Whistler, BC
V8E 0H5
Canada
Please put your name clearly on the outside of the box. We do not have time to go through emails trying to match postage addresses or tracking numbers to bookings.
8. EMAIL US THE TRACKING NUMBER - We will check the tracking number and adjust our calendar accordingly if there are delays.
We service products from:
Fox, Rockshox, DVO, Cane Creek, Marzocchi & Öhlins
We currently do not service:
BOS, X-Fusion, Specialized-branded suspension, some frame manufacturers' proprietary units (eg Cannondale/Fox DYAD, Specialized/Fox Brain, Trek/Fox DRCV)
If you're unsure about whether we service a product you have, call or email us prior to sending it.
Why Trust Us?
Simple: we only do suspension, and we only do it properly. You can be assured that your suspension is being worked on by fully qualified specialist suspension engineers with years of experience, using only the best tools and the best parts. All our tuning is constantly being further developed by in-house dyno testing, in-field data acquisition and testing, and industry-leading proprietary tuning techniques not found anywhere else.
We also pride ourselves on providing honest, unbiased advice to help you understand your servicing, tuning and upgrade options, so that you can make the choice that best suits your needs. In doing so, we make a point of not trying to upsell you on stuff you won't benefit from, and to be clear and frank on what you should expect from your suspension before we undertake any work.
Most importantly though, we stand behind our work. Occasionally we make mistakes - we're only human. However, on the rare occasion that we do drop the ball, rather than denying it or trying to avoid taking responsibility, we instead make it a priority to correct the issue and ensure you're satisfied.
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